Our Company was established in 2014 and has been maintaining Level 2 BBBEE status since inception. Our Focus are addressing niche areas in support of our staffs capabilities, knowledge and skills in the Telecommunications Industry to address Client expectations and requirement through partnerships in provisioning of products, solutions , field services and support & maintenance.

Our Core beliefs:

• We believe to have a Client connected journey with constant interactions across your company.

• We believe in providing offers that are personalized for our Clients through understanding our Clients unique needs and expectations, having Empathy to ensure delivering a engaging experience which anticipates our clients needs and meets them before they are needed, because we understand the complication impact.

• We believe in innovation to keep pushing the limits to accelerate initiatives to offer new ways, new products and services with quality.

This is our Commitment, to prove we will have our clients best Interest in mind.

With an average staff experience of 20+ years in the telecoms industry, we are offering all the cornerstones of service life-cycle management covering Programme-, project management,
workforce- and sub-contractor management, Product and Field services management.

Services life-cycle management formalises SUMit’s drive for commitment to our Clients and its customers outlining our operational performances that will define the customer experience whether deployment, after-sales-support or Service-on-Demand services. SUMit is committed to delivering services that are considered an industry benchmark for excellence and as a Service
Partner that our customers can depend on. SUMit offers customers the flexibility to design service models to consolidate/merge into our services life-cycle management framework.

Providing our customer Best-in-Class performance expectations will see SUMit ICT exhibiting a drive to:

• Increase average first-time fix performance (90%),
• A year-on-year increase in workforce productivity (18%),
• A year-on-year increase in workforce Utilization (76%),
• Increase year-on-year on workmanship quality

The aim is to develop our workforce with mobility through applications and devices, site equipment information and history, to ensures that field staff have all support pertaining to their
daily schedules, service tasks, customer information, parts information, and time and expenses.

Through this key foundation goal, SUMit provides the agility needed to achieve sustainable value for our customers which drives even higher levels of customer satisfaction, with faster
response times and proactive communication, creating a seamless, consistent, and highly personalized experience at every customer relationship touch point.